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Random Crashing [windbg report included]


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    #1 modena

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      Posted 30 May 2015 - 09:00 PM

      Experiencing random crashes immediately after zoning. The only addon/plugins I am using are: Light Luggage (plugin), Sandbox (plugin), Autoinvite (addon), Silence (addon).

       

      I appreciate your time and help. It's incredibly frustrating and usually leads to disaster in-game >_<

       

      Crash dump for while zoning

      Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
      Copyright (c) Microsoft Corporation. All rights reserved.
      
      
      Loading Dump File [C:\Program Files (x86)\Windower4\dumps\pol.exe.20404.dmp]
      User Mini Dump File: Only registers, stack and portions of memory are available
      
      Symbol search path is: srv*c:\mss*http://msdl.microsoft.com/download/symbols
      Executable search path is: 
      Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x86 compatible
      Product: WinNt, suite: SingleUserTS
      Machine Name:
      Debug session time: Sat May 30 12:49:35.000 2015 (UTC - 7:00)
      System Uptime: not available
      Process Uptime: 0 days 8:15:11.000
      ................................................................
      .................................................
      Loading unloaded module list
      ...................................
      This dump file has an exception of interest stored in it.
      The stored exception information can be accessed via .ecxr.
      (4fb4.2b20): Access violation - code c0000005 (first/second chance not available)
      eax=00000000 ebx=0018e448 ecx=0ccb6ca9 edx=04000000 esi=00000002 edi=00000000
      eip=77c3015d esp=0018e3f8 ebp=0018e494 iopl=0         nv up ei pl zr na pe nc
      cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
      ntdll!NtWaitForMultipleObjects+0x15:
      77c3015d 83c404          add     esp,4
      0:000> .ecxr
      *** WARNING: Unable to verify checksum for FFXiMain.dll
      *** ERROR: Symbol file could not be found.  Defaulted to export symbols for FFXiMain.dll - 
      eax=00000089 ebx=00000000 ecx=0ccb6ca9 edx=04000000 esi=0ccb6ca8 edi=00000000
      eip=05138916 esp=0018ebf8 ebp=00000000 iopl=0         nv up ei pl nz na pe nc
      cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
      FFXiMain!DllUnregisterServer+0x13a3a6:
      05138916 0889410c6689    or      byte ptr [ecx-7699F3BFh],cl ds:002b:963178ea=??

      Crash dump for while idle :(

       

      Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
      Copyright (c) Microsoft Corporation. All rights reserved.
      
      
      Loading Dump File [C:\Program Files (x86)\Windower4\dumps\pol.exe.9976.dmp]
      User Mini Dump File: Only registers, stack and portions of memory are available
      
      Symbol search path is: srv*c:\mss*http://msdl.microsoft.com/download/symbols
      Executable search path is: 
      Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x86 compatible
      Product: WinNt, suite: SingleUserTS
      Machine Name:
      Debug session time: Sat May 30 16:00:23.000 2015 (UTC - 7:00)
      System Uptime: not available
      Process Uptime: 0 days 1:33:23.000
      ................................................................
      ................................................
      Loading unloaded module list
      ...................................
      This dump file has an exception of interest stored in it.
      The stored exception information can be accessed via .ecxr.
      (26f8.2160): Unknown exception - code 40000015 (first/second chance not available)
      eax=00000000 ebx=07bef680 ecx=00000001 edx=00000000 esi=00000002 edi=00000000
      eip=77d0015d esp=07bef630 ebp=07bef6cc iopl=0         nv up ei pl zr na pe nc
      cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
      ntdll!NtWaitForMultipleObjects+0x15:
      77d0015d 83c404          add     esp,4
      0:018> .ecxr
      *** WARNING: Unable to verify checksum for Hook.dll
      *** ERROR: Symbol file could not be found.  Defaulted to export symbols for Hook.dll - 
      eax=07befe30 ebx=02b5b210 ecx=00000001 edx=00000000 esi=028bf5f0 edi=0b81e320
      eip=7681c42d esp=07befe30 ebp=07befe80 iopl=0         nv up ei pl nz ac pe nc
      cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000216
      KERNELBASE!RaiseException+0x58:
      7681c42d c9              leave
      
      


      #2 Fretion

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        Posted 31 May 2015 - 01:59 AM

        I don't think it's random, I think it's exactly two hours after you log in.  Doesn't matter what you're doing, you could be sitting on the character selection screen, running a bazaar, anything or nothing. At least, that's been my experience ever since the May update.  I have taken to setting a timer to 1hr 58min when I log in, just to make certain I'm not in the middle of some 20 minute cutscene or critical battle or anything when I know it will crash.  I check my time remaining before starting anything I know will take awhile, and if it's too short, execute a shutdown and log back in so I know it'll be 2 hours until crash.  My wife has the exact same experience on a different computer.  Since I haven't seen a large clamor about this, I can only guess it's a Windows 8.1 or a 64 bit OS issue, and maybe not as many people are running this on such machines.  All I can say for certain is my instance of FFXI through Windower will crash at the 2hr mark.



        #3 Arcon

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        Posted 31 May 2015 - 05:01 AM

        Those are not crash dumps. To produce a crash dump, follow this guide.



        #4 Akiraheaven

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          Posted 31 May 2015 - 07:58 AM

          I am having the same issue with the 2 hour crashes, and I am using a Windows Vista 32bit, so it isn't just new computers having this issue.



          #5 modena

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            Posted 02 June 2015 - 01:18 AM

            Those are not crash dumps. To produce a crash dump, follow this guide.

             

            Yep I used the guide then used windbg. Sorry though, I only recently read in a thread how you have different symbols for it. Here's the latest copy of the incident occurring :/

             

            https://www.dropbox....e.9904.dmp?dl=0



            #6 Arcon

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            Posted 03 June 2015 - 05:22 AM

            Unfortunately, the dump isn't very useful and doesn't indicate the real location of the crash :\



            #7 modena

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              Posted 03 June 2015 - 07:21 AM

              Oh? Hmm I'm not sure what else I can do then. I don't exactly want to flood you with dump files >_< hahah

               

              Given what you said it seems like it might be a lost cause then sadly. Nonetheless, thank you for trying and taking the time to look into it. I can't seem to find a means of donating to Windower. Is there none available? I've been helped numerous times here in the past and it would be nice to return the favor a bit from time to time.






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