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Crashing every four hours


Best Answer Arcon , 01 July 2014 - 06:30 AM

This could either be a certain timed event, a timed loop or a periodic memory increase due to a leak to the point your machine can't handle it anymore.

 

We will need a crash dump though to be able to do anything. Can you check if your process increases in memory after a while?

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    #1 Chaos

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      Posted 30 June 2014 - 05:50 PM

      Not sure if any one can help but, every four hours PoL crashes and I mean every four hours on the dot. I uninstalled/reinstalled windower, but that doesnt seem to be the cause. Ran a file check and all files are clean, so I'm at a lose to what could be causing the crash and at an exact time too. Any info/help would be greatly appreciated.



      #2 Arcon

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      Posted 01 July 2014 - 06:30 AM   Best Answer

      This could either be a certain timed event, a timed loop or a periodic memory increase due to a leak to the point your machine can't handle it anymore.

       

      We will need a crash dump though to be able to do anything. Can you check if your process increases in memory after a while?



      #3 Chaos

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        Posted 02 July 2014 - 01:07 AM

        Yea I can keep an eye on that when the time comes, but I'm fairly positive it doesnt jump. And I'll do my best to give you a crash dump but I've never done that before, so I dont know what I'm accessing

        Edit: just read the guide to setting up debugger so I should have something for you sometime.

        Edit2: Attached Dbug to PoL and when it crashed no error report showed up =/

        Edit3: This the line of code that popped up in debug (i apologize for not uploading the entire dump but i cant seem to upload the file, but i had this copy and pasted as back up). Also CPU usage and physical memory did not spike at the time of crash, in fact it quickly dropped.

        (1a40.1434): Unknown exception - code 40000015 (first chance)

        (1a40.1b98): Unknown exception - code 40000015 (first chance)

        (1a40.1a98): Unknown exception - code 40000015 (first chance)

        (1a40.17e4): Unknown exception - code 40000015 (first chance)

        (1a40.ed4): Unknown exception - code 40000015 (first chance)

        (1a40.18a8): Unknown exception - code 40000015 (first chance)

        (1a40.f98): Unknown exception - code 40000015 (first chance)

        (1a40.1940): Unknown exception - code 40000015 (first chance)

        (1a40.1d6c): Unknown exception - code 40000015 (first chance)

        (1a40.1e4c): Unknown exception - code 40000015 (first chance)

        (1a40.1bd8): Unknown exception - code 40000015 (first chance)

        (1a40.b34): Unknown exception - code 40000015 (first chance)

        (1a40.2d4): Unknown exception - code 40000015 (first chance)

        (1a40.1da8): Unknown exception - code 40000015 (first chance)

        (1a40.1948): Unknown exception - code 40000015 (first chance)

        (1a40.af8): Unknown exception - code 40000015 (first chance)

        (1a40.1a54): Unknown exception - code 40000015 (first chance)

        (1a40.1bf0): Unknown exception - code 40000015 (first chance)

        (1a40.f08): Unknown exception - code 40000015 (first chance)

        (1a40.11b0): Unknown exception - code 40000015 (first chance)

        (1a40.1aa4): Unknown exception - code 40000015 (first chance)

        (1a40.1df0): Unknown exception - code 40000015 (first chance)

        (1a40.1454): Unknown exception - code 40000015 (first chance)

        (1a40.1d80): Unknown exception - code 40000015 (first chance)

        (1a40.1b98): Unknown exception - code 40000015 (!!! second chance !!!)

        *** ERROR: Symbol file could not be found.  Defaulted to export symbols for KERNELBASE.dll -

        KERNELBASE!RaiseException+0x58:



        #4 togame

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          Posted 06 July 2014 - 12:16 AM

          I am having a similar issue to the one Chaos has mentioned. It is definitely periodic but I wouldn't say it's four hours. My memory usage has not increased between startup and crash.

           

          I did manage to get a crash dump though. https://drive.google...dit?usp=sharing



          #5 Arcon

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          Posted 06 July 2014 - 05:47 AM

          Unfortunately that's a 64-bit crash dump. We need either a 32-bit dump or a 64-bit dump that includes the full heap (or a 32-bit dump with the full heap). Full heap dumps can be very large in size but provide more debugging information. And they compress somewhat nicely down to a couple dozen MB.



          #6 togame

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            Posted 07 July 2014 - 07:16 AM

            I'm not sure how to go about doing that. Are there any resources you can point me to that can set me straight?



            #7 Arcon

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            Posted 07 July 2014 - 08:02 AM

            I'm really not sure, I haven't done it myself yet, but it should be among one of the options you can select when the crash happens.






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