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POL crashes after a couple hours of use


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    #1 fickle

    fickle

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      Posted 11 April 2017 - 08:47 PM

      This has gone on for a long time, I have a home built PC, Windows 7, windows updates up to date, GTX 970 updated, etc...
       
      FFXI and Windower installed to C drive
       
      This seems to happen very consistently after a couple hours of running, and it doesn't matter if I have one or more instances loaded, even only one will crash in the same way. When one crashes any other instances of it will crash along with it. It doesn't seem to matter what I'm doing in game, and I will normally intentionally restart my computer before I get into anything intensive which will seem to reset the crash timer so that I don't drop out mid-action.
       
      When I start playing, the memory usage sits around 270,000 K, shortly before it crashes memory use is around 350,000, and once it does crash before I close it memory use is at 590,000 K. (Memory Leak???)
       
      I can literally be sitting idle in game doing nothing and it will crash, completely seems like it's based on run time not anything specific to the game.
       
      I have uninstalled, reinstalled, reinstalled windows, etc...
       
      I have the following addons/plugins, which I've turned on and off with no change trying to troubleshoot this:
       
      addons:
       
      aecho
      chars
      chatlink
      distance
      enternity
      gearswap
      pettp
      pouches
      send
      silence
      subtarget
      timestamp
      tparty
      update
       
      plugins:
       
      config
      sandbox - only added recently to see if it would fix this, no change
      statustimer
       
       
       
      I created a dmp file of the crash if that's useful. The crash info is:
       
      Problem signature:
        Problem Event Name:APPCRASH
        Application Name:pol.exe
        Application Version:1.18.13.0
        Application Timestamp:4e3bcddc
        Fault Module Name:KERNELBASE.dll
        Fault Module Version:6.1.7601.23677
        Fault Module Timestamp:589c9620
        Exception Code:40000015
        Exception Offset:0000c54f
        OS Version:6.1.7601.2.1.0.768.3
        Locale ID:1033
        Additional Information 1:0a9e
        Additional Information 2:0a9e372d3b4ad19135b953a78882e789
        Additional Information 3:0a9e
        Additional Information 4:0a9e372d3b4ad19135b953a78882e789
       
      The windows event log is:
       
      Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
      Faulting module name: KERNELBASE.dll, version: 6.1.7601.23677, time stamp: 0x589c9620
      Exception code: 0x40000015
      Fault offset: 0x0000c54f
      Faulting process id: 0x18c8
      Faulting application start time: 0x01d2b2e29152a26e
      Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
      Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
      Report Id: 1ba6b7fb-1ef4-11e7-841d-1c872c55850c
       
      -<System>
       <ProviderName="Application Error" />
       <EventID Qualifiers="0">1000</EventID>
       <Level>2</Level>
       <Task>100</Task>
       <Keywords>0x80000000000000</Keywords>
       <TimeCreatedSystemTime="2017-04-11T20:19:05.000000000Z" />
       <EventRecordID>88948</EventRecordID>
       <Channel>Application</Channel>
       <Computer>FICKLE-PC</Computer>
       <Security/>
       </System>
      -<EventData>
       <Data>pol.exe</Data>
       <Data>1.18.13.0</Data>
       <Data>4e3bcddc</Data>
       <Data>KERNELBASE.dll</Data>
       <Data>6.1.7601.23677</Data>
       <Data>589c9620</Data>
       <Data>40000015</Data>
       <Data>0000c54f</Data>
       <Data>18c8</Data>
       <Data>01d2b2e29152a26e</Data>
       <Data>C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe</Data>
       <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
       <Data>1ba6b7fb-1ef4-11e7-841d-1c872c55850c</Data>
       </EventData>
       </Event>

       






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